Duckie

AI agents that automate customer support by taking real actions across your stack

4.8 (4)

Évalué par Daniel Nikulshyn·Mis à jour mai 2026

Customer Support AI Agents Ticket Triage Workflow Automation SaaS Developer Tools Integrations

Aperçu

Duckie is an AI-powered customer support platform designed to help teams resolve tickets faster by deploying agents that can investigate issues and take action, not just reply with canned answers. It connects to tools like Slack, Zendesk, Linear, and internal systems to surface context and execute support workflows automatically. The platform targets technical support and developer-facing teams, where tickets often require log lookups, code references, or cross-system investigation. By handling triage, drafting responses, and resolving repetitive issues, Duckie aims to reduce response times and free human agents to focus on complex cases.

Fonctionnalités clés

AI agents that investigate and resolve tickets
Integrations with Slack, Zendesk, and Linear
Automated ticket triage and response drafting
Context retrieval from logs and internal docs
Workflow automation for repetitive support tasks
Human handoff for complex issues

Cas d’usage

Automated technical ticket triage

Automatically classify, prioritize, and route incoming Zendesk tickets while pulling relevant context from logs and internal docs to accelerate first response.

Investigate developer support issues

Deploy AI agents to look up logs, reference code, and cross-check Linear issues so support engineers receive a pre-investigated summary before responding.

Draft responses in Slack

Surface suggested replies and context directly in Slack channels where support requests come in, helping agents respond faster without switching tools.

Resolve repetitive support workflows

Automate common support actions across connected systems for repetitive issues, and hand off to human agents when tickets require deeper expertise.

Pour & contre

Pour

Takes action across connected tools, not just replies
Strong fit for technical and developer support
Integrates with common support and engineering stacks
Reduces time spent on ticket triage and investigation

Contre

Best suited to technical support use cases
Requires integrations to reach full value
May need tuning for niche or domain-specific workflows

Avis

4.8

Moyenne sur 4 avis.

Connecte-toi pour laisser un avis.

Hiroshi Tanaka

Years in this space

I've evaluated a lot of these over the years. What stands out here is human handoff for complex issues — handled better than most — and takes action across connected tools, not just replies. May need tuning for niche or domain-specific workflows is my one real gripe. Worth the time if this is your use case.

Yuki Mori

Years in this space

I've evaluated a lot of these over the years. What stands out here is context retrieval from logs and internal docs — handled better than most — and reduces time spent on ticket triage and investigation. Worth the time if this is your use case.

Margaret Whitfield

Does the job

Pretty happy overall. Automated ticket triage and response drafting just works and takes action across connected tools, not just replies. but no dealbreakers — I'd recommend it to a friend without hesitating.

Esther Adeyemi

Use it every day

Honestly didn't expect to like it this much. Context retrieval from logs and internal docs is exactly what I needed, and integrates with common support and engineering stacks. I do wish requires integrations to reach full value, but I reach for it almost every day now and it just clicks.